Personal Coaching

Corporate Training * Corporate Retreats

Dedicated to       helping individuals  and organizations
realize their full potential

C.W. Miller, founder and president of Custom Training Concepts, has been creating high performance teams in a variety of industries for over twenty-five years.  He is well known for his inspirational keynotes, thought provoking seminars and highly interactive workshops. His passion has always drawn him to training and development for individuals or companies who want to excel in productivity, employee relations, and customer satisfaction.  His focus on the human interaction skills of leaders has created positive impacts in health care, manufacturing, state agencies, education and the military, as well as in non-profit, civic, church and professional associations.

In addition to being a popular resource for developing outstanding teams of people, C.W. has been the “how to guy” for establishing standards, processes, and procedures for effective management of facilities, property, and equipment.  He was elected to Who’s Who in Science and Industry, sat on standards committees with the Association for the Advancement of Medical Instrumentation, served as president of the National Association of Nephrology Technologists and was on the editorial review board of Nephrology News and Issues.  He has lectured to executives nationwide on such topics as quality assurance, cost containment, time management, and customer satisfaction. 

C.W.’s unique perspective comes not just from the classroom.  He knows organizations from the front office to the board room.  His strong work ethic emerged from his childhood years on the farm in southeast Iowa.  Nineteen years of his career were spent in Chicago helping build a small organization into one of the leaders in the healthcare industry.  During this time, C.W. attended Northwestern University Kellogg Graduate School of Management and in 1990 was named Manager of the Year at Everest Healthcare Services.    He shifted his focus to the rapid growth of the telecom industry in the late 1990’s and in 1999 he received the Outstanding Performance Award from Connect Communications in Little Rock, Arkansas.

C.W. carries his philosophy into community service activities as well.  In 1998 he was named Hot Springs (Arkansas) Civitan of the Year and received the Civitan International Distinguished President Award in 2000.  As Governor of the Ozark District of Civitan in 2005-06 he earned the Distinguished Governor’s Award with his district finishing as one of the top districts in the world in overall growth.

C.W. is a member of the American Society of Training and Development, the West Central Arkansas Society for Human Resource Management and the Human Resource Management Association of Arkansas.   As a resident of Hot Springs Village, Arkansas, he is a member of the Hot Springs Chamber of Commerce and serves as Chairman of the Board for the Hot Springs Village Chamber of Commerce.

His passion for quality service in the most efficient manner AND with satisfied employees is impressive and contagious.  He doesn’t just inspire individuals throughout an organization to reach or exceed potential; he also gives them the tools to make it happen.  The end result is more than improved performance—it is a transformed workforce with a mission, commitment, excitement, and real job satisfaction.    

“From the backroom to the boardroom one principle prevails.  Success is dependent on the human interaction skills of the people.  People are our most important asset.  Therein lies our opportunity and our challenge”                    -- C.W. Miller